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Returns & Refunds policy
# Refund, Return and Cancellation Policy
Last updated: 10-08-2026
This Refund, Return and Cancellation Policy applies to purchases made through aaradhanaam.com by customers in India.
## 1. Our commitment
We want you to be satisfied with your jewellery purchase. If you receive a wrong, damaged, defective, or eligible unwanted Product, contact us within the timeframes below so we can review the issue and provide an appropriate remedy.
This Policy does not remove or limit any consumer right, guarantee, replacement, repair, refund, or other remedy that cannot legally be excluded under applicable Indian law.
## 2. Return window
You may request a return within 3 days of delivery by emailing helpaaradhanaam@gmail.com with:
- Your order number;
- The name of the Product;
- The reason for the return;
- Clear photographs or video of the Product, packaging, tags, and any damage, where relevant.
A return is valid only after we confirm the request and provide return instructions. Do not send a Product to an address without receiving confirmation from us.
## 3. Return conditions
To be eligible for a return, the Product must generally be:
- Unworn and unused;
- In its original condition;
- Free from scratches, damage, stains, perfume, makeup, or other signs of use;
- Returned with original packaging, tags, certificates, invoices, accessories, and gifts, where applicable; and
- Securely packed to prevent damage during return shipping.
We may inspect the returned Product before approving a refund or replacement. If the Product is returned used, damaged, incomplete, or without required packaging or documentation, we may reject the return or reduce the refund to the extent permitted by law.
## 4. Products that may not be returnable
Unless required by applicable law, the following Products may not be eligible for change-of-mind returns:
- Customised, engraved, personalised, or made-to-order jewellery;
- Products resized or altered at the customer's request;
- Earrings or other hygiene-sensitive Products after the packaging or seal has been opened;
- Products damaged after delivery through misuse, accidents, improper storage, or normal wear and tear;
- Products exposed to water, chemicals, perfume, cosmetics, heat, or other conditions contrary to the care instructions;
- Products repaired or altered by anyone other than us or an authorised service provider; and
- Products returned without required certificates, tags, packaging, or accessories.
This list does not affect your rights regarding Products that are defective, incorrect, damaged on arrival, or otherwise covered by mandatory consumer protections.
## 5. Wrong, damaged, or defective Products
If your Product arrives damaged, defective, incomplete, or different from what you ordered, contact us within 3 days of delivery at helpaaradhanaam@gmail.com.
Please keep the Product, shipping box, labels, and packaging until we complete our review. We may request photographs, video, or collection of the Product for inspection.
Depending on the circumstances and applicable law, we may offer:
- A replacement;
- Repair;
- A full or partial refund;
- Store credit; or
- Another legally required remedy.
For an approved wrong, damaged, or defective Product, we will arrange or reimburse reasonable return shipping as required by applicable law and our confirmation instructions.
## 6. Change-of-mind returns
If you change your mind, you may request a return within 3 days of delivery, provided that the Product is eligible under this Policy and meets all return conditions.
Unless the Product is wrong, damaged, or defective, our business is responsible for return shipping costs. Any original delivery charge will be refunded only where required by applicable law or # Refund, Return and Cancellation Policy
Last updated: 10-08-2026
This Refund, Return and Cancellation Policy applies to purchases made through aaradhanaam.com by customers in India.
## 1. Our commitment
We want you to be satisfied with your jewellery purchase. If you receive a wrong, damaged, defective, or eligible unwanted Product, contact us within the timeframes below so we can review the issue and provide an appropriate remedy.
This Policy does not remove or limit any consumer right, guarantee, replacement, repair, refund, or other remedy that cannot legally be excluded under applicable Indian law.
## 2. Return window
You may request a return within 3days of delivery by emailing helpaaradhanaam@gmail.com with:
- Your order number;
- The name of the Product;
- The reason for the return;
- Clear photographs or video of the Product, packaging, tags, and any damage, where relevant WHEN BOX OPENING.
A return is valid only after we confirm the request and provide return instructions. Do not send a Product to an address without receiving confirmation from us.
## 3. Return conditions
To be eligible for a return, the Product must generally be:
- Unworn and unused;
- In its original condition;
- Free from scratches, damage, stains, perfume, makeup, or other signs of use;
- Returned with original packaging, tags, certificates, invoices, accessories, and gifts, where applicable; and
- Securely packed to prevent damage during return shipping.
We may inspect the returned Product before approving a refund or replacement. If the Product is returned used, damaged, incomplete, or without required packaging or documentation, we may reject the return or reduce the refund to the extent permitted by law.
## 4. Products that may not be returnable
Unless required by applicable law, the following Products may not be eligible for change-of-mind returns:
- Customised, engraved, personalised, or made-to-order jewellery;
- Products resized or altered at the customer's request;
- Earrings or other hygiene-sensitive Products after the packaging or seal has been opened;
- Products damaged after delivery through misuse, accidents, improper storage, or normal wear and tear;
- Products exposed to water, chemicals, perfume, cosmetics, heat, or other conditions contrary to the care instructions;
- Products repaired or altered by anyone other than us or an authorised service provider; and
- Products returned without required certificates, tags, packaging, or accessories.
This list does not affect your rights regarding Products that are defective, incorrect, damaged on arrival, or otherwise covered by mandatory consumer protections.
## 5. Wrong, damaged, or defective Products
If your Product arrives damaged, defective, incomplete, or different from what you ordered, contact us within 3 days of delivery at helpaaradhanaam@gmail.com.
Please keep the Product, shipping box, labels, and packaging until we complete our review. We may request photographs, video, or collection of the Product for inspection.
Depending on the circumstances and applicable law, we may offer:
- A replacement;
- Repair;
- A full or partial refund;
- Store credit; or
- Another legally required remedy.
For an approved wrong, damaged, or defective Product, we will arrange or reimburse reasonable return shipping as required by applicable law and our confirmation instructions.
## 6. Change-of-mind returns
If you change your mind, you may request a return within 3 days of delivery, provided that the Product is eligible under this Policy and meets all return conditions.
Any original delivery charge will be refunded only where required by applicable law or where the order was cancelled before dispatch.
## 7. How to request a return
1. Email helpaaradhanaam@gmail.com with the subject "Return Request - [Order Number]"
2. Include your order number, Product details, reason for return, and requested remedy.
3. Wait for our written approval and return instructions.
4. Pack the Product safely with all original items.
5. Send the Product using the method specified in our instructions and keep the tracking receipt.
6. We will inspect the Product after it is received and notify you of the outcome.
## 8. Refund process
Once the returned Product is received and approved, we will initiate the applicable refund within 5 business days.
Refunds will normally be made to the original payment method. The payment provider or bank may require additional time to display the refund in your account.
Depending on the reason for return and applicable law, the refund may include:
- The price paid for the eligible Product;
- Applicable original delivery charges, where legally required; and
- Approved return shipping charges for a wrong, damaged, or defective Product.
We will not refund additional charges caused by an incorrect address, failed delivery caused by the customer, unapproved return shipping, or optional services unless required by law.
## 9. Partial refunds
A partial refund may apply where only part of an order is returned, where a Product has a minor issue accepted by the customer, or where the law permits a deduction for use, damage, missing components, or reduced value.
We will explain any proposed deduction before processing the refund where required.
## 10. Order cancellations
You may request cancellation by contacting helpaaradhanaam@gmail.com as soon as possible and providing your order number.
- If the order has not been processed or dispatched, we will generally cancel it and issue the applicable refund.
- If the order has already been dispatched, you may need to follow the return process after delivery.
- Customised, engraved, personalised, resized, or made-to-order Products may not be cancellable once production or preparation has started, except where required by law.
- We will confirm whether the cancellation is accepted. A request is not cancelled until we send confirmation.
## 11. Cancellation by us
We may cancel an order if a Product is unavailable, payment cannot be verified, there is an obvious pricing or listing error, fraud is suspected, delivery is not possible, or you breach our Terms & Conditions.
If we cancel after receiving payment, we will refund the amount paid for the cancelled Product or order through the original payment method, subject to applicable law.
## 12. Exchanges
Exchanges are available only if stated on the relevant Product page or approved by us. If an exchange is not available, we may provide a refund or another remedy where required by law.
For size changes, resizing, or replacement requests, contact us at helpaaradhanaam@gmail.com before sending the Product back. Additional charges may apply to voluntary resizing or changes, and personalised or altered Products may not be eligible.
## 13. Store credit
Where permitted by law and accepted by the customer, we may offer store credit instead of a monetary refund. Store credit will be issued under the terms communicated at the time of approval and will not replace a mandatory monetary refund where the law requires one.
## 14. Delivery refusal and unclaimed packages
If you refuse delivery or a package is returned because of an incorrect or incomplete address, failed delivery attempts, or failure to collect the package, contact us at helpaaradhanaam@gmail.com,
Any refund will be assessed after the Product is safely returned and may be reduced by delivery, return, storage, customs, or other charges to the extent permitted by law. This does not affect remedies for a Product that was wrong, damaged, or defective.
## 15. Fraud and abuse prevention
We may investigate repeated, unusual, or fraudulent return activity. We may refuse a return, cancel an order, or restrict an account where there is reasonable evidence of fraud, abuse, theft, or misuse, subject to applicable law.
## 16. Contact us
For returns, refunds, exchanges, damaged Products, or cancellations, contact:
AARADHANAAM
Email: helpaaradhanaam@gmail.com
Phone: 8542039433
Address: WESTERN BAZAR MUGHALSARAI, CHANDAULI.
Website: https://aaradhanaam.com
## 17. Changes to this Policy
We may update this Policy from time to time. The updated version will be published on this page with a revised "Last updated" date. The version in force when you place an order will generally apply to that order, subject to applicable law.
> Legal review reminder: Have this Policy reviewed by a qualified attorney in India before publishing. Confirm the final return period, refund processing time, customer-paid or business-paid return shipping, non-returnable jewellery categories, and any statutory consumer-rights requirements.
## 7. How to request a return
1. Email helpaaradhanaam@gmail.com with the subject "Return Request - ".
2. Include your order number, Product details, reason for return, and requested remedy.
3. Wait for our written approval and return instructions.
4. Pack the Product safely with all original items.
5. Send the Product using the method specified in our instructions and keep the tracking receipt.
6. We will inspect the Product after it is received and notify you of the outcome.
## 8. Refund process
Once the returned Product is received and approved, we will initiate the applicable refund within 5 business days.
Refunds will normally be made to the original payment method. The payment provider or bank may require additional time to display the refund in your account.
Depending on the reason for return and applicable law, the refund may include:
- The price paid for the eligible Product;
- Applicable original delivery charges, where legally required; and
- Approved return shipping charges for a wrong, damaged, or defective Product.
We will not refund additional charges caused by an incorrect address, failed delivery caused by the customer, unapproved return shipping, or optional services unless required by law.
## 9. Partial refunds
A partial refund may apply where only part of an order is returned, where a Product has a minor issue accepted by the customer, or where the law permits a deduction for use, damage, missing components, or reduced value.
We will explain any proposed deduction before processing the refund where required.
## 10. Order cancellations
You may request cancellation by contacting helpaaradhanaam@gmail.com as soon as possible and providing your order number.
- If the order has not been processed or dispatched, we will generally cancel it and issue the applicable refund.
- If the order has already been dispatched, you may need to follow the return process after delivery.
- Customised, engraved, personalised, resized, or made-to-order Products may not be cancellable once production or preparation has started, except where required by law.
- We will confirm whether the cancellation is accepted. A request is not cancelled until we send confirmation.
## 11. Cancellation by us
We may cancel an order if a Product is unavailable, payment cannot be verified, there is an obvious pricing or listing error, fraud is suspected, delivery is not possible, or you breach our Terms & Conditions.
If we cancel after receiving payment, we will refund the amount paid for the cancelled Product or order through the original payment method, subject to applicable law.
## 12. Exchanges
Exchanges are available only if stated on the relevant Product page or approved by us. If an exchange is not available, we may provide a refund or another remedy where required by law.
For size changes, resizing, or replacement requests, contact us at helpaaradhanaam@gmail.com before sending the Product back. Additional charges may apply to voluntary resizing or changes, and personalised or altered Products may not be eligible.
## 13. Store credit
Where permitted by law and accepted by the customer, we may offer store credit instead of a monetary refund. Store credit will be issued under the terms communicated at the time of approval and will not replace a mandatory monetary refund where the law requires one.
## 14. Delivery refusal and unclaimed packages
If you refuse delivery or a package is returned because of an incorrect or incomplete address, failed delivery attempts, or failure to collect the package, contact us at helpaaradhanaam@gmail.com,
Any refund will be assessed after the Product is safely returned and may be reduced by delivery, return, storage, customs, or other charges to the extent permitted by law. This does not affect remedies for a Product that was wrong, damaged, or defective.
## 15. Fraud and abuse prevention
We may investigate repeated, unusual, or fraudulent return activity. We may refuse a return, cancel an order, or restrict an account where there is reasonable evidence of fraud, abuse, theft, or misuse, subject to applicable law.
## 16. Contact us
For returns, refunds, exchanges, damaged Products, or cancellations, contact:
AARADHANAAM
Email: helpaaradhanaam@gmail.com
Phone: 8542039433
Address: WESTERN BAZAR MUGHALSARAI, CHANDAULI.
Website: https://aaradhanaam.com
## 17. Changes to this Policy
We may update this Policy from time to time. The updated version will be published on this page with a revised "Last updated" date. The version in force when you place an order will generally apply to that order, subject to applicable law.
> Legal review reminder: Have this Policy reviewed by a qualified attorney in India before publishing. Confirm the final return period, refund processing time, customer-paid or business-paid return shipping, non-returnable jewellery categories, and any statutory consumer-rights requirements.